Shipping Policy
Toybie – Sharing Happiness
At Toybie – Sharing Happiness, our goal is to deliver smiles to your doorstep as quickly and safely as possible. Please read our shipping policy carefully to understand how orders are processed and delivered.
Order Processing Time
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All orders are processed within 1–3 business days (excluding Sundays and public holidays).
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Once your order is processed and dispatched, you will receive a confirmation message/email with tracking details.
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Orders placed during sales or festive seasons may experience slight delays due to high demand.
Shipping Locations
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We currently ship across India.
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For international shipping inquiries, please contact our support team before placing an order.
Estimated Delivery Time
Delivery times may vary depending on your location:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 5–7 business days
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Remote Areas: 7–10 business days
Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) will be clearly mentioned at checkout.
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Free shipping may be available on selected products, offers, or minimum order values as announced on our website.
Order Tracking
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Once your order is shipped, you will receive tracking details via email or SMS.
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You can track your order using the provided tracking link.
Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery time:
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Please check the tracking information first.
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If the issue persists, contact us at [your support email / phone number], and we’ll be happy to help.
Incorrect Address or Failed Delivery
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Please ensure that the shipping address and contact details are correct at the time of placing the order.
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Toybie – Sharing Happiness will not be responsible for delays or non-delivery due to incorrect or incomplete address details.
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Re-shipping charges may apply in case of failed delivery.
Damaged or Missing Items
If you receive a damaged product or your order is missing items:
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Contact us within 48 hours of delivery
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Share clear photos or videos of the package and product
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We will investigate and arrange a replacement or resolution as per our policy
Contact Us
For any shipping-related questions or concerns, feel free to reach out to us:
Toybie – Sharing Happiness
Email: support@toybie.com
Phone: +91 98986 18064